To our wonderful clients,
The evolving circumstances surrounding the COVID-19 virus has put us in the unfortunate position of having to temporarily scale back our warehouse operations. While some orders can't ship at this time, we're still shipping most orders and our customer service team is still available via email to answer any questions you may have.
The city of Los Angeles has required all non-essential businesses to close up shop until 4/17/20. We know that many of you are already working within a long lead time, so if you're not in a hurry to receive your fixture, we encourage you to continue with quoting and ordering as you normally would!
Given the current circumstances, we are quoting a slightly-longer lead time of 30 business days for all standard in-stock products.
Once we receive your order, a representative will contact you with more up-to-date info regarding the lead time. We remain committed to our customers during this time of uncertainty, and our goal is to make things as easy and as smooth for you as possible on our end.
We apologize for any additional stress this might cause--we know you're all dealing with a lot right now. We're confident that taking these precautions now is the fastest way to help get us all back to business as usual.
In these unprecedented times, we will continue to remain transparent, and continue to evolve our practices to serve you as best we can. We are grateful for your flexibility and trust as we navigate these unusual circumstances.
Stay safe, and wash those hands!
the Vault Team