Once we receive your order we get to work on it right away. This means that once we’ve started processing your order, changes and cancellations are generally not accepted. Due to the nature of custom orders, cancellations made after the purchase date are not accepted.

If you have any questions or concerns prior to finalizing your purchase, please contact our Customer Service Team by email at info@vault-light.com or by phone at (888) 399-9905.