In order to maintain our commitment to quality and customer satisfaction, every fixture is thoroughly inspected in detail and packaged with the utmost care. All of our fixtures are installed prior to shipping to you in order to ensure functionality.

We are available via phone and email to assist with any questions regarding size, finish and measurements prior to your purchase. We pride ourselves in going above and beyond to ensure a happy client, and to ensure that our customers will know exactly what they're purchasing!

With that said, we can in most cases accept returns that are initiated within 30 days of receipt.

A 20% restocking fee will apply.

Initial shipping charges are not refundable.

Buyer pays return shipping.

We cannot accept returns on:

• Any product that has been installed, modified, or used in any way (including cut, clipped or stripped wires)
• Any product that was custom built, or custom modified to your specifications
• Closeout "Last Chance" items, and special promotions such as Black Friday, Cyber Week and coupon codes.
• Items that are not in sellable condition, or items missing the original packaging.
• Items that have been damaged, scratched or broken outside of what is reasonable to happen during transit

To return an item please follow the instructions below:

1. Email info@vault-light.com or call (888) 399-9905 to request your return, and detail the reason for your return.

2. You must obtain a return authorization number (RA#) prior to shipping your merchandise. Fixtures must be shipped back within 14 days of issuing the RA number. Return shipping is not covered by The Vault.

3. To ensure the product arrives safely, pack your return securely in it's original packaging. Only ship to the specified address that is sent to you once the return is authorized.

4. Email your tracking number to info@vault-light.com so that we can properly track and arrange to receive your shipment. Once your fixture is with the shipper we are not responsible for resolving any issues that may arise with the shipping carrier.

5. Credit card and Paypal payments will be refunded within 7 business days of receiving and inspecting the product. Payments made by check or wire transfer can take up to 4 business weeks to refund.