SHIPPING

ALL ORDERS ARE SHIPPED FROM OUR FACILITY IN CALIFORNIA

WHEN WILL MY FIXTURE SHIP?


  • All in-stock items ship within 30 business days, however you will be notified if there is a longer lead time.

  • Transit to addresses within the US will take between 1-7 business days depending on your location.

  • All fixtures ship via FedEx or a freight carrier, and all items are shipped with signature required upon receipt.
  • Please be sure to track your package and arrange for someone to be on-site the day of your delivery.

 

DO I NEED TO BE THERE TO RECEIVE IT?


  • Signature is required to receive the shipment. Any adult can sign for the shipment, however it's up to the buyer to designate someone to receive and safely store the package.

  • Once a shipment has been signed for, the shipment is the sole responsibility of the receiver. The Vault can not be held liable for packages that go missing after receipt.

  • Please track your package to ensure proper receipt of your delivery. In the event that a package is re-routed back to our facility, the buyer will be billed to re-ship the fixture.

WHEN WILL "PRE-ORDER" PRODUCTS BE AVAILABLE?


  • All items marked "PRE-ORDER" in the product title or description are not currently in stock, however production is underway and stock will be available soon. You can contact our Customer Service department at info@vault-light.com for info regarding the estimated availability date.

HOW CAN I BE SURE MY PACKAGE ARRIVES ON TIME?


  • If you have a specific deadline you must receive your item by, please contact our Customer Service department at info@vault-light.com prior to placing your order to ensure we're able to meet the deadline.
  • To ensure a smooth installation process, please be sure to track your package and schedule contractors accordingly. Unfortunately we are unable to reimburse the costs of rescheduling contractors/ electricians.

CAN ORDERS BE SHIPPED TO CANADA, OR OTHER COUNTRIES OUTSIDE THE UNITED STATES?


  • Yes, we can ship to most international locations. Please contact us prior to placing your order to receive an accurate shipping estimate--the cart does not calculate accurate shipping for International orders. All shipping prices provided DO NOT include international duties and tariffs. We require that all international clients arrange a broker or freight forwarder to ease in this process.
  • Currently we can't deliver to a PO Box or APO address.

+1 (888) 399 9905