All in-stock items typically ship within 1-15 business days, however you will be notified if there is a longer lead time. Learn more about our lead times and shipping Here
If you have a specific deadline you must receive your item by, please contact our Customer Service department at firstname.lastname@example.org prior to placing your order to ensure we're able to meet the deadline.
All fixtures ship via FedEx or via freight carrier, and all items are shipped with signature required upon receipt. Please be sure to track your package and arrange for someone to be on-site the day of your delivery.
Once a shipment has been signed for, the shipment is the sole responsibility of the receiver, and The Vault can not be held liable for packages that go missing after receipt and signature. It is the buyer's responsibility to ensure that someone is on site to receive and properly store the package.
Unfortunately our shippers are unable to leave the shipment at the door, or in an otherwise unattended area. Each shipper has their own rules regarding additional delivery attempts in the event that no one is home when delivery is attempted. In the event a package is re-routed back to our facility, the buyer will be billed to re-ship the fixture, or the buyer can arrange for a pick up by a company of their choosing.